Privacy Policy

1. Introduction & Overview

Welcome to Sellers Point ("sellerspoints.com", "we", "our", or "us"). We recognize that your privacy is critically important, and we are dedicated to protecting your personal information. This Privacy Policy details the types of information we collect when you visit our website, place orders, create an account, or engage with our services, and how we handle and safeguard that data.

2. Information We Collect

We collect information to provide seamless order fulfillment, optimize customer support, and improve your shopping experience:

• Personal Identification Data: Your full name, email address, phone number, shipping address, and billing address provided during registration or checkout.
• Transaction & Order Details: Products purchased, quantities, pricing, order dates, promo codes applied, payment method (such as Cash on Delivery or Mobile Financial Services), and order status history.
• Device & Browsing Analytics: IP address, browser type, operating system, device identifiers, referring URLs, and page navigation patterns to ensure platform reliability and security.
• Communication Records: Customer care inquiries, reviews, ratings, and support tickets submitted to our team.

3. How We Use Your Information

Your information is used strictly for legitimate business and fulfillment purposes:

• To process, verify, pack, and ship your orders to your chosen delivery address.
• To provide automated SMS and email notifications regarding order confirmations, shipping updates, and delivery confirmations.
• To detect, prevent, and mitigate fraud, unauthorized account access, and illegal activities.
• To manage your account, save your delivery preferences, and maintain wishlist and cart items.
• To comply with regulatory and legal requirements under the laws of Bangladesh.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal data to third parties. We only disclose necessary information to trusted partners who facilitate your order:

• Delivery & Logistics Partners: Courier services (e.g., Pathao, Steadfast, RedX) receive your recipient name, delivery address, and contact number solely to deliver your parcels.
• Verified Marketplace Vendors: When purchasing from a vendor on Sellers Point, the merchant receives order details necessary for picking and packing your items.
• Payment Gateways & Providers: For digital transactions, authorized MFS gateways (bKash, Nagad) process payments securely. Sensitive payment card numbers are never stored on our servers.
• Legal Obligations: We may disclose information if required to do so by lawful government requests or court orders.

5. Data Security & Storage

We implement enterprise-grade security protocols, including 256-bit SSL/TLS encryption for all data in transit, firewalled database servers, and role-based access control. All user passwords and sensitive tokens are hashed using salted cryptographic algorithms.

6. Cookies & Local Storage

Sellers Point utilizes standard HTTP cookies and local storage tokens to preserve your login session, remember your shopping cart items across visits, and measure website performance. You can control or disable cookies through your browser settings, though certain interactive features of our store may be limited as a result.

7. Your Privacy Rights

You retain full control over your data. You may view and edit your profile information, manage saved shipping addresses, or view purchase history at any time through your Customer Dashboard. If you wish to request permanent deletion of your account and personal records, please reach out to our Data Protection team.

8. Contact Our Privacy Team

If you have questions, feedback, or concerns regarding this Privacy Policy or how your information is handled, please contact us at privacy@sellerspoints.com or reach out through our Support Center.