Return & Refund Policy

1. 7-Day Easy Return Policy

At Sellers Point, your satisfaction is our priority. If an item you received is damaged, defective, materially different from the product description, or the wrong size/variant, you are eligible to request a return or replacement within 7 calendar days from the delivery date.

2. Return Eligibility Conditions

To qualify for a valid return and full refund, items must fulfill the following criteria:

• The product must be in its original, unused condition, with all manufacturer tags, barcodes, warranty cards, and user manuals intact.
• The item must be returned in its original manufacturer box or packaging without tears, markings, or missing components.
• Any bundled gifts, promotional freebies, or accessories included with the purchase must also be returned in full.
• Electronic items and mobile phones must have factory seals or warranty stickers intact unless reporting an internal manufacturing defect.

3. Non-Returnable Items

Due to hygiene, safety, and operational standards, the following categories cannot be returned once delivered:

• Innerwear, lingerie, swimwear, and personal hygiene products.
• Opened skincare, cosmetics, fragrance, and consumable goods.
• Digital downloadable products, software licenses, or redeemable digital voucher codes.
• Customized or personalized items made specifically to customer specifications.

4. How to Initiate a Return

Returning an item is quick and easy:

1. Go to your Customer Dashboard > My Orders.
2. Locate the order and click Request Return.
3. Select the return reason and upload 1 to 2 clear photos or a short video demonstrating the issue or defect.
4. Our quality control team will review and approve your return request within 24 hours.

5. Return Pickup & Shipping

For customers inside Dhaka, our courier rider will pick up the return parcel directly from your doorstep at no additional charge. For customers outside Dhaka, drop off the parcel at the designated courier hub, and any return postage fee incurred will be fully credited to your account upon inspection.

6. Refund Methods & Timelines

Once the returned item is received at our fulfillment center and passes inspection (typically within 48 hours), your refund is issued immediately:

• bKash / Nagad / Rocket (MFS): Refund credited within 2 to 4 business days.
• Credit / Debit Card / Bank Transfer: Processed within 5 to 7 business days, depending on your issuing bank.
• Cash on Delivery (COD) Orders: Refunded directly to your preferred bKash/Nagad wallet or bank account.