Shipping & Delivery Policy
Comprehensive information on our delivery zones, transit times, shipping rates, parcel tracking, and doorstep fulfillment.
1. Delivery Coverage & Shipping Zones
Sellers Point delivers across all 64 districts of Bangladesh. We work with leading tier-1 courier logistics networks to ensure your packages arrive securely and on schedule.
2. Delivery Timelines
Standard delivery timelines from the moment your order is confirmed and dispatched:
- Inside Dhaka Metro: 24 to 48 Hours
- Dhaka Suburbs & Greater Dhaka: 36 to 60 Hours
- Major District Cities (Chittagong, Sylhet, Rajshahi, Khulna, etc.): 48 to 72 Hours
- Remote & Upazila Areas: 3 to 5 Business Days
Note: Orders placed before 3:00 PM on business days are generally packed and dispatched to the courier hub on the same day. Deliveries may experience slight delays during national holidays, adverse weather conditions, or festive peak seasons (e.g. Eid).
3. Shipping Charges & Rates
Our shipping charges are straightforward with zero hidden handling fees:
- Inside Dhaka Metro: ৳60 Flat Shipping Rate
- Outside Dhaka (All other districts): ৳120 Flat Shipping Rate
- Pickup Point / Collection Point: Free of charge at designated partner fulfillment outlets
- Free Delivery Promotions: Eligible promo codes or free shipping campaigns will waive the delivery fee automatically at checkout.
4. Real-Time Parcel Tracking
Once your order is handed over to our courier partner, you will receive an automated SMS and email containing your consignment tracking number and a direct tracking link. You can also view live delivery progress anytime from your My Orders section or via the Track My Order page.
5. Doorstep Handover & Cash on Delivery (COD)
For Cash on Delivery orders, please keep the exact payable amount ready for the delivery rider upon parcel arrival. Before signing and releasing payment, you are encouraged to verify that the outer packaging is intact and undamaged. If the parcel appears tampered with or severely damaged in transit, you may refuse delivery immediately and notify our customer service.
6. Undelivered & Returned Packages
Our delivery partners make up to two delivery attempts and contact you via phone before returning an undelivered parcel to our fulfillment center. Please ensure your contact phone number is reachable to prevent delivery cancellation.